Help is Always at Hand
26th May 2021
Help is Always at Hand
26th May 2021

Living in a Fairhaven property provides more than community and lifestyle, crucially it also provides our residents and their families with security and peace of mind.

In this article we explain a little more about the dedicated Emergency Home Response Service which is delivered in partnership with Progress Lifeline.

All of our properties benefit from an emergency lifeline system which is monitored 24/7. In the event of one of our residents having an accident or feeling unwell, then they can use this system to call for help.

On handling the call, the scheme manager or control centre operative will decide on the best course of action. This may be by contacting the emergency services, contacting family members or utilising the Home Response Service.

The Home Response Service is specifically designed to assist residents who may have fallen and are unable to get back to their feet. Typically they are uninjured and do not require the assistance of emergency services, but clearly help is still required.

This service is available 24 hours a day, 7 days a week and with an average response time of under 30 minutes, you know that help is never far away.

Whilst this service is by no means intended to replace the emergency services, it is there to compliment them and in doing so it eases the considerable pressure they face. Therefore in the event of an accident which doesn’t require an ambulance, we can provide a rapid response to get you back on your feet.

All responders are trained in dementia awareness and injury assessment. On arriving at the scene, the responder will locate the individual and undertake a risk and injury assessment to ensure it’s safe for them to continue with the lift. If they are in any doubt they will refer to the local ambulance service.

In order to safely lift our residents we use the latest technology in the form of the Raizer II mobile lifting chair, which is quickly constructed around the individual and will safely lift them to a sitting position. This ensures that during the lift we protect residents from further injury.


Once the chair is fully raised the individual is assisted up and a post lift assessment takes place to check their condition and discuss a referral to local falls prevention services. Following which we will ensure that the individual is made comfortable and contact a family member or friend where necessary.

By providing this rapid response we can limit the amount of time an individual spends on the floor, this in turn mitigates the associated risks of falling such as getting cold, missing medication, becoming dehydrated or further injury from attempting to get up by themselves.

This service is provided to each and every resident and the cost of which is included within the annual service charge.