Your Lifestyle

A Fairhaven retirement property provides you with the security of home ownership without the worry of maintenance.

Your Lifestyle

Your Lifestyle

A Fairhaven retirement property provides you with the security of home ownership without the worry of maintenance.

All our sites not only offer beautiful grounds and proactively maintained properties but services and support which enable you to maintain your independence.

Buying a Fairhaven property is not just about buying bricks and mortar, you buying into a lifestyle that allows you to enjoy your retirement years to the full, safe in the knowledge that everything outside your front door is taken care of.

Whether your current property is becoming tiresome to maintain, or you want the freedom to travel without the worry of leaving your property unattended, a Fairhaven home provides that peace of mind.

If you feel you are becoming more isolated and vulnerable then a Fairhaven home provides a community on the outside and security on the inside.

Maybe your property is becoming challenging to live in and the stairs are a concern, then a Fairhaven property provides the solution. Whatever your motivation to find a more suitable property, a Fairhaven home provides the solution.

A Fairhaven retirement property provides you with the security of home ownership without the worry of maintenance. All our sites not only offer beautiful grounds and proactively maintained properties but services and support which enable you to maintain your independence.

Buying a Fairhaven property is not just about buying bricks and mortar, you buying into a lifestyle that allows you to enjoy your retirement years to the full, safe in the knowledge that everything outside your front door is taken care of.

Whether your current property is becoming tiresome to maintain, or you want the freedom to travel without the worry of leaving your property unattended, a Fairhaven home provides that peace of mind. If you feel you are becoming more isolated and vulnerable then a Fairhaven home provides a community on the outside and security on the inside.

Maybe your property is becoming challenging to live in and the stairs are a concern, then a Fairhaven property provides the solution.

Whatever your motivation to find a more suitable property, a Fairhaven home provides the solution.

Community at you doorstep

We pride ourselves on providing much more than just maintenance and management, that’s why our scheme managers are dedicated to creating communities.

The community centres on our schemes are the hub for social interaction whether this be through groups and activities or most importantly, over a scrumptious lunch.

We understand the importance of an active community on your door step which you can engage in as you wish.

Maintenance

One of the major benefits of living on a Fairhaven scheme is that the external maintenance and repair is taken care of on your behalf. Therefore you have the security of home ownership without the hassle of maintenance.

In general terms Fairhaven is responsible for everything outside of your front door.

What’s included?

  • The main structure and exterior of your property.
  • Repairs to windows and doors including glazing.
  • The communal buildings.
  • The grounds and gardens.
  • The communal utilities and services.
  • Car parks, pathways, driveways and areas of hardstanding.
  • Communal aerials.
  • Emergency lifeline alarms systems.
  • Internal damage as a result of an external property defect (damage from a leaking roof).
  • Building Insurance.
  • The maintenance and servicing of the lifeline system.
  • The upkeep and running costs of the community centre.
  • The maintenance and servicing of the lifeline system.
  • Management fee – Fairhaven’s administration and staff costs.
  • Window cleaning.

What’s not included?

  • Replacement windows and doors.
  • Sheds or storage facilities installed by previous or current residents.
  • Utility services within dwellings.
  • Fixtures, fittings and floorcoverings.

Security

Stay independent with help when you need it.

We provide a range of services and technology that enables you to live in your own home with a greater level of security and safety.

Lifeline Alarm System

All of our properties are fitted with a lifeline alarm system that can be activated at the press of a button to alert someone that you need help. This system is monitored 24/7 which means that help is always available.

If you require help then the call monitoring team will be able to coordinate the necessary response, whether that is alerting family or calling the emergency services.

This is included within your service charge.

Morning Call

Our scheme managers provide a morning call to all residents who require one. This is to check your welfare and provide any help or support that you may require.

Responder Service
All our resident have access to a dedicated responder service which is available to provide 24/7 assistance if your family are unavailable. They will check you and your home are safe and secure, and provide comfort and reassurance.

If you have fallen and are uninjured but need help to get back up, the response team are equipped with specialist lifting equipment to get you back on your feet safely and with dignity. The key benefits of this service are:

  • Personnel are fully trained to provide specialist lifting and injury assessment.
  • All responders have enhanced Disclosure and Barring Service (DBS) clearance.
  • The service is Dementia Friendly.
  • The average time it takes for our responders to be with you is just under 35 minutes.

Service charge

We exist to serve our residents and we place great emphasis on delivering value. The value of a quality service, the value of integrity, the value of a personal service; the value of a job well done. This is achieved by putting quality before profit.

Our Not-for-Profit constitution ensures that our focus is on delivering this.

What does the service charge include?

  • Grounds maintenance and landscaping.
  • Buildings maintenance and responsive repairs.
  • Your dedicated scheme manager.
  • Buildings insurance.
  • 24 Hour monitoring of the lifeline alarm system.
  • The maintenance and servicing of the lifeline system.
  • The upkeep and running costs of the community centre.
  • The maintenance and servicing of the lifeline system.
  • Management fee – Fairhaven’s administration and staff costs.
  • Window cleaning.

Management fee

The management fee covers a multitude of costs that are absorbed/incurred by Fairhaven Housing Association in the provision of its services, these are essential business infrastructure costs which would be incurred by any organisation.

What does the management fee include?

  • Staff training.
  • Professional advice.
  • Postage and stationary.
  • Vehicles and travel expenditure.
  • Bank charges.
  • Staff uniforms, workwear and protective clothing.
  • Senior management salaries.
  • IT equipment, infrastructure, software licences and support.

Transparency

We ensure that our budgeting and accounts are clearly formatted and distributed to all residents. We hold annual budget meetings to discuss the current expenditure and budget for the forthcoming year, this provides all residents and family members an opportunity to scrutinise the accounts.

Property owners receive a set of audited accounts for their development within 6 months of the financial year end.

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