Who we are

Fairhaven is a not-for-profit organisation that specialises in the management of privately owned retirement housing.

Who we are

Fairhaven is a not-for-profit organisation that specialises in the management of privately owned retirement housing.

Formed in the mid 1980s, Fairhaven was created with the sole purpose of developing and managing retirement communities.

Our Board of Directors and management team is comprised of housing professionals with experience of working in the public and private sector.

With over 30 years’ experience within this specialist sector we know exactly what it takes to deliver a first class service which provides the lifestyle you deserve.

The organisation was formed for the benefit of its residents and our not-for-profit status ensures that we focus on service delivery.

Formed in the mid 1980s, Fairhaven was created with the sole purpose of developing and managing retirement communities.

Our Board of Directors and management team is comprised of housing professionals with experience of working in the public and private sector.

With over 30 years’ experience within this specialist sector we know exactly what it takes to deliver a first class service which provides the lifestyle you deserve.

The organisation was formed for the benefit of its residents and our not-for-profit status ensures that we focus on service delivery.

Our Ethos

Create an environment where people want to live and staff want to work. Aspire to continuously improve.

Green Tick

Our promise to you

  • Every decision that we make is in the best interest of our residents, their homes and our villages.

  • Our focus is on service delivery and providing value for money.

  • To uphold the highest standards of honesty and integrity.

Our Service

We exist for the benefit of our residents, therefore customer service is central to everything we do. It is essential that our residents feel like they are valued members of our communities and have the confidence that we are working to fulfil their best interests. Essential to excellent customer service is communication and trust.

We pride ourselves on delivering a first class personal service. Our scheme managers are focused on providing a community that places the residents at its centre.

Our Culture

  • Place people at the centre of everything we do.
  • Engage with residents to exceed their expectations.
  • Support our staff to be the best they can be.
Our Culture

Our Charter

  • We exist for the benefit of our residents.
  • To value the importance of people and place them at the heart of everything we do.
  • Uphold the highest standards of honesty and integrity.
  • Focus on exceptional service delivery.
  • Create a community around your home.
  • Deliver the best possible value for money.
  • Maintain beautiful gardens and a proactive property maintenance programme.
  • Diligently and transparently manage finances.
  • Operate a philosophy of continuous improvement.

Living life

If you feel you’re becoming more isolated and vulnerable then a Fairhaven home provides a community on the outside and security on the inside.

Living Life

If you feel you’re becoming more isolated and vulnerable then a Fairhaven home provides a community on the outside and security on the inside.

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