Resident Management
If you’re a residential management company looking for a helping hand then why not work with us?
Resident Management
If you’re a residential management company looking for a helping hand then why not work with us?
Our approach
At Fairhaven, our team of industry experts specialise in the management of retirement communities. For many years, we have supported management committees and residents’ associations through the delivery of professional advice, proactive management and resident-focused service.
We pride ourselves on working with residents to enable strategic decision making while our team is on hand to help with all aspects of site management and administration.
Why appoint us?
Founded in 1980, we have specialised in this industry for over 40 years. Our not-for-profit status ensures we are focused on people, service and value.
Based in Lancashire, our management service is delivered by senior team members who have years of industry experience of working collaboratively with management committees. Their expertise provides effective and efficient service delivery while also ensuring financial and legal compliance.
We’re proud members of ARHM and operate in accordance with its strict Code of Practice.
Our approach
At Fairhaven, our team of industry experts specialise in the management of retirement communities. For many years, we have supported management committees and residents’ associations through the delivery of professional advice, proactive management and resident-focused service.
We pride ourselves on working with residents to enable strategic decision making while our team is on hand to help with all aspects of site management and administration.
Why appoint us?
Founded in 1980, we have specialised in this industry for over 40 years. Our not-for-profit status ensures we are focused on people, service and value.
Based in Lancashire, our management service is delivered by senior team members who have years of industry experience of working collaboratively with management committees. Their expertise provides effective and efficient service delivery while also ensuring financial and legal compliance.
We’re proud members of ARHM and operate in accordance with its strict Code of Practice.
What our clients say about us
Christine Jones, director of Conway Court said:
“We have always had an exemplary service from the Fairhaven team. They’ve provided us with honest and pragmatic advice delivered in a professional and courteous manner. We trust them implicitly and would recommend the team to anyone looking for a management service for their community.”
Our services
Financial and Accounting
- Bookkeeping and payroll management.
- Service charge account management and collection.
- Credit control – debt recovery.
- Budget setting advice and resident consultation.
- Production of quarterly accounts.
- Production, certification and distribution of externally audited annual service charge accounts.
- Annual reconciliation of sinking funds.
Planned and Reactive Maintenance
- Managing responsive repairs and in-house maintenance capability.
- Undertaking annual property stock surveys, producing condition reports and scheduling proactive maintenance.
- Resident engagement regarding major planned maintenance.
- Section 20 process administration and major works project management.
- Managing existing contractors and service level agreements – window cleaners, garden maintenance, cleaning, building access.
- Negotiation and procurement of service contracts.
- Approved contractors list and economy of scale procurement.
Leasehold Consultancy
- Ensuring Lessees are compliant with lease terms.
- Consulting and advising on lease matters.
- Managing lessee applications for alterations or lease extensions.
Insurance, Legal and HR
- Provision of management packs for property sales.
- Managing insurance renewal process and securing best value.
- Providing Company Secretarial services.
- Appointing, training and managing site-based staff.
Health and Safety
- Health and safety compliance – fire risk assessments, fire safety testing, passenger lift maintenance, mechanical and electrical plant, appliance testing, asbestos etc.
Express your interest
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